FAQ

How can I contact you

You can reach us via our contact form, email, or phone. For detailed inquiries about products or orders, include your order number for faster assistance.

What are your customer service hours?

Our team is available Monday through Friday from 9:00 AM to 5:00 PM (EST). We aim to respond to inquiries within 24-48 hours.

How can I track my order?

Once your order is processed, you’ll receive a confirmation email with tracking details. For updates, log into your account or contact us directly.

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placement. After this, changes may not be possible if the order has already been processed or shipped.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on location and will be calculated during checkout.

What is your return policy?

We accept returns within 30 days of purchase for unused and unopened items. Custom products and installed parts are non-returnable. Visit our Returns Policy page for more details.

Can I get advice on choosing the right product for my bike?

Absolutely! Contact us via email or phone, and our experts will help you find the best products for your specific needs and bike model.

Do you offer technical support?

Yes, we provide installation tips and technical guidance for our products. For in-depth assistance, reach out to our support team.

Where are you located?

H.D. Service Venlo is based in The Netherlands - Limburg, Venlo.

Can I visit your location for installations or services?

Yes! We offer in-house installations and tuning services. Contact us to schedule an appointment.

Visit us

H.D. Service Venlo
Noorderpoort 2
5916 PJ Venlo
info@hdservicevenlo.com
0031-77-3870509

Get in touch